Terms of Service

The pricing, coverage, and on-time guarantee terms that apply once you book a move with AZ On Time Moving.

Desmond prices every estimate the same afternoon it lands — no call center, no third-party dispatcher relaying your Chandler move to some other office.

ProMover AMSA Certified
BBB Accredited A+ Rating
US DOT FMCSA Registered
State Licensed AZ HHG Mover
IAM Member Intl. Movers Assn.
MMSA Warehousemen Assn.

Terms of Service

These Terms of Service apply to your use of azontimemoving.com and the moving services AZ On Time Moving provides as a licensed and insured mover based in Chandler, Arizona. Requesting a quote, booking a move, or otherwise using this site means you agree to what’s below.

Estimates

Estimates given by phone, through the quote form, or during an in-home or video walkthrough reflect the information available at that time. An estimate becomes binding once Desmond has reviewed your full inventory; if the scope changes meaningfully after that — extra items, a different address, special handling nobody mentioned — we’ll go over any adjustment with you in writing before it’s charged, not after the truck shows up.

The On-Time Arrival Guarantee

Every quote carries a two-hour arrival window, and a live tracking link goes out the morning of your move so you can see where the truck actually is. If our crew misses that window, you receive a credit off your final bill — no dispute process, no separate form to submit. The guarantee applies to the arrival window itself; it doesn’t extend to delivery timing on long-distance moves, which is covered separately on your bill of lading.

Cargo Protection and Valuation

Basic released-value coverage rides free on every job, and Desmond can bump it to full replacement value on the estimate call if you want the higher payout ceiling before anything’s on the truck. Full details on both levels appear on your written estimate and bill of lading. AZ On Time Moving isn’t responsible for damage to items a customer packed themselves unless our crew is shown to have caused it directly; claims should be reported to the office soon after the move.

Scheduling and Cancellations

Once a quote is accepted, we hold your date and, in summer months, the early loading slot that comes with it. If plans change, (888) 278-9005 as soon as you know — we’ll work with you on a new date, but late cancellations on jobs where a truck and crew were already blocked off may carry a cancellation charge, disclosed upfront at booking.

Site Use

This site exists so visitors can learn about our services and request estimates. Content on it belongs to AZ On Time Moving and shouldn’t be copied or reused without permission.

Contact

Questions about these terms can go to [email protected] or (888) 278-9005.

One Rule That Doesn’t Bend

The Window Holds Or You Get Credited

“Every quote we send carries a two-hour arrival window, and it’s the same promise on a studio in Tempe or a five-bedroom in Sun Lakes: the morning of the move, Priya texts a live link so you can watch the truck instead of watching the clock, and if we’re not there inside that window, the credit goes on the invoice without anyone having to ask twice.”
Cole Ashworth
Owner · AZ On Time Moving

Your Call Goes Straight To Chandler

Desmond prices the job himself, and Cole is one phone call away on that same seven-truck operation if you need him — nobody hands you off to someone in another state guessing at your ZIP code. He usually has that number typed up before he’s back in the truck.

See My Number In Writing ☎ (888) 278-9005